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Access keys are a Web page accessibility feature for blind or partially sighted people or those with reduced muscular control. For example, using Internet Explorer, press the Alt key and number 5 key on your keyboard together and the main Customer log in link will be selected. Press Enter to go to that page.
How can a blind person use a Web site? There are software tools called screen readers that read the text of computer screens out loud, like Professor Stephen Hawking's voice synthesiser. Features like access keys allow them to jump to another page without having to "read" the whole screen.